HOME   /   FREQUENTLY ASKED QUESTIONS
 


Q) How do I order a product?
 
A) Simply browse the site by using the menu that runs horizontally across the top of the screen or click on the buttons below to view relevant ranges.
 
By clicking on any image within categories you can view a close up of the product together with further details.
 
Once you have made your selections proceed to checkout by clicking on the appropriate button. You will then be guided through the purchasing process in a completely secure environment and your order will be despatched within 48 – 72 hours (stock permitting).
 
In the event of there being any problems with the order you will be contacted directly in order to make alternative choices or to cancel the order. As we operate a deferred order system your card will not be charged until we despatch your goods, you will at this stage be sent an e-mail telling you that your goods have been 'released'.
 
 
Q) Is it safe to pay online?
 
A) We realise that many first time customers do not feel at ease with making payments by credit card over the Internet but many millions of such transactions are carried out every day with absolutely no problems.
 
We use the very latest SSL (secure sockets layer) encryption technology to protect any information communicated through the transaction. This will make it almost impossible for anyone else to decode. Your Credit card details are not held on the Internet. Once the payment has been validated and approved your details are completely deleted.


Q) How long does delivery take?

A) Delivery times vary depending on location. For deliveries within the United Kingdom approx 5-7 working days. For Europe and Rest Of The World approx 7-9 working days.